Training as a Service
Get your team up to speed with structured, role-based training. Whether you need admin deep-dives, agent workshops, or end-user onboarding, we have a training track that fits. Online, on-site, or through our Partner Academy.
Training options
Pick the format that works for your team. Every track is designed to get people productive quickly.
Role-Based Training
Different roles need different knowledge. Admins learn configuration and automation. Agents learn ticket handling and workflows. End users learn the self-service portal. Each track focuses on what that role actually needs.
Online Training Sessions
Join scheduled online sessions from anywhere. Sessions are interactive with live demonstrations, Q&A, and hands-on exercises. Recordings are available for team members who cannot attend live.
On-Site Workshops
Prefer in-person training? We offer on-site workshops tailored to your environment. Your team works with your actual ITSM360 setup, not a generic demo. This is the fastest way to build confidence.
Partner Academy
If you are an implementation partner, the Partner Academy gives your consultants the knowledge they need to deploy and configure ITSM360 for your clients. Deep technical content plus best practices from real projects.
Certification Program
Prove your expertise with an official ITSM360 certification. The program covers product knowledge, configuration skills, and ITIL-aligned service management practices. Certified professionals stand out.
Microsoft 365 Best Practices
ITSM360 runs on Microsoft 365, so our training includes best practices for Teams, SharePoint, Power Automate, and Azure AD. You learn the product and the platform together.
Invest in your team
Get in touch to discuss training options for your organization. We will help you pick the right track for each role.
Get in touch