Service Desk software for Microsoft 365
The ITSM360 Service Desk is a complete ITIL-based tool you deploy to your own Microsoft 365 tenant. Your IT team works in Teams, your end users submit requests through a self-service portal, and everything stays inside your Microsoft environment.
Everything your service desk needs
From ticket handling to reporting, the ITSM360 Service Desk covers the full lifecycle of IT service management.
Incident Management
Log, assign, and resolve incidents from Microsoft Teams. Automatic routing, SLA tracking, and escalation built in.
Service Request Fulfillment
End users submit requests through Teams or SharePoint. Your team handles them with structured workflows and approvals.
ITIL-aligned Processes
Built on ITIL best practices. Incident, problem, change, and service request processes are ready to go from day one.
Dashboards and Reporting
Real-time dashboards show ticket volumes, response times, SLA performance, and team workload. No separate BI tool needed.
Power Automate Integration
Automate repetitive tasks with Power Automate. Auto-assign tickets, send notifications, or trigger actions in other systems.
Multi-tenant Ready
Supporting multiple departments or clients? The service desk supports multi-tenant configurations out of the box.
Ready to see the Service Desk in action?
Book a 30-minute demo and we will show you how it works inside your Microsoft 365 environment.
Request a demo