ITIL aligned Microsoft-based ITSM app
ITSM360 follows ITIL best practices while running natively inside Microsoft 365. You get proven service management processes without the overhead of a separate platform. Your team works in the tools they already know, with the structure ITIL provides.
ITIL + Microsoft 365
Best practices, native integration
ITIL practices, ready to use
Each ITIL practice is built into ITSM360 as a ready-to-use module. Configure them to match your organization, not the other way around.
Incident Management
Log, classify, and resolve incidents directly in Teams. Priority-based routing, SLA tracking, and escalation rules keep your response times on target.
Problem Management
Identify recurring issues and track root cause analysis. Link related incidents to problems and document known errors to prevent repeat disruptions.
Change Management
Plan, assess, and approve changes with structured workflows. Risk assessment, approval chains, and implementation tracking in one place.
Service Request Fulfillment
Give users a catalog of services they can request. Each request type has its own form, approval flow, and fulfillment steps, all configurable without code.
CMDB
Maintain a configuration management database with CI types, relationships, and impact mapping. Know exactly what is affected before making changes.
Knowledge Management
Build a searchable knowledge base for your team and end users. Link articles to incident categories and surface them automatically during ticket creation.
ITIL done right, inside Microsoft 365
Book a demo and see how ITSM360 brings ITIL practices to the tools your team already uses every day.
Request a demo