Built for Microsoft 365IT Service
Management
built on Microsoft
The only ITSM platform that runs 100% inside your Microsoft 365 tenant. Higher adoption, lower cost, full control.
Seamlessly integrated with the Microsoft ecosystem
Everything you need for modern ITSM
A complete suite of tools designed to transform how your IT team operates, all within the Microsoft ecosystem you already use.
Service Desk
Handle incidents and service requests seamlessly within Microsoft Teams. AI-powered routing and auto-categorization.
Change Management
Streamline change requests with built-in approval workflows, risk assessment, and audit trails.
GRC360
Governance, Risk & Compliance management integrated with your ITSM processes. NIS2 and GDPR ready.
Advanced Analytics
Real-time dashboards and Power BI integration for deep insights into your IT operations.
Automation Engine
Automate repetitive tasks with Power Automate integration. Reduce resolution times by up to 40%.
Self-Service Portal
Empower employees with an intuitive portal inside Teams. Knowledge base, FAQ, and automated responses.
Everything you need for modern ITSM
A complete suite of tools designed to transform how your IT team operates, all within the Microsoft ecosystem you already use.
Service Desk
Handle incidents and service requests seamlessly within Microsoft Teams. AI-powered routing and auto-categorization.
Change Management
Streamline change requests with built-in approval workflows, risk assessment, and audit trails.
GRC360
Governance, Risk & Compliance management integrated with your ITSM processes. NIS2 and GDPR ready.
Advanced Analytics
Real-time dashboards and Power BI integration for deep insights into your IT operations.
Automation Engine
Automate repetitive tasks with Power Automate integration. Reduce resolution times by up to 40%.
Self-Service Portal
Empower employees with an intuitive portal inside Teams. Knowledge base, FAQ, and automated responses.
Built on Microsoft, not beside it
ITSM360 runs natively inside your Microsoft 365 environment. No third-party bridges, no data silos — just deep, seamless integration with the tools your team already uses every day.
Partner Network
World-wide eco-system
Microsoft Teams
Teamwork enabled
Microsoft Graph
Integrations
Power Automate
Workflows & automations
Power BI
Reporting & dashboards
Azure Bot Framework
Cognitive service & AI
Microsoft Office
Office Automations
SharePoint
Advanced integrations
Powered by Microsoft 365
Partner Network
World-wide eco-system
Microsoft Teams
Teamwork enabled
Microsoft Graph
Integrations
Power Automate
Workflows & automations
Power BI
Reporting & dashboards
Azure Bot Framework
Cognitive service & AI
Microsoft Office
Office Automations
SharePoint
Advanced integrations
Service Desk
Active Tickets
VPN connection timeout
INC-2847
12m ago
New laptop setup request
REQ-1293
28m ago
Email sync issue - Outlook
INC-2846
1h ago
Server maintenance window
CHG-0412
2h ago
Resolution Rate
94.2%
Avg. Response
4.2 min
Resolve issues faster than ever
Your team already lives in Microsoft Teams. Now your service desk does too. No more switching between tools, no more context lost.
Trusted by IT teams worldwide
Countries
Active customers worldwide
Organizations
Trust ITSM360 for their ITSM
Uptime
Enterprise-grade reliability
Lower TCO
Compared to legacy ITSM vendors
What our partners say
“ITSM360 didn't just give us a product to sell, they gave us a clear path to grow. The business case consistently resonates with customers, often revealing how much complexity and cost they carried before. What truly changed the game was the partner focus. The structure and support brought clarity and focus, giving us the confidence to scale. This is what a partnership should feel like.”
Dennis Daalhuizen
Head of Sales, Transitieprofs
Real people, real solutions
We meet our customers and partners at conferences and events around the world, building lasting relationships face to face.
Serview 2025 Conference, Germany
Tina at our ITSM360 booth
Ready to simplify your ITSM?
Join 500+ organizations that brought ITSM back inside Microsoft 365. Get started in hours, not months.