We bring ITSM back to where people already work
IT Service Management has become unnecessarily complex and disconnected from Microsoft. That creates high costs, low adoption, and a growing compliance burden.
ITSM360 exists to change that. We run 100% natively inside Microsoft 365, leveraging Teams, SharePoint, Power Automate, Power BI, and Microsoft security. All data stays inside your own tenant. The result: organisations finally use the full potential of their Microsoft environment for IT and Enterprise Service Management.
Our mission
Make every department, system, and process work as one. We do that by bringing ITSM and ESM back to where people already work: inside Microsoft 365.
That means high adoption, strong governance, AI and automation across the organisation, and a significantly lower total cost of ownership.
30+
Countries
Active worldwide
500+
Organisations
Trust ITSM360
99.9%
Uptime
Enterprise-grade
3-10x
Lower TCO
vs legacy ITSM
What we stand for
Our core values drive everything we build, from product decisions to how we work with partners and customers.
Microsoft native
No third-party bridges. We run inside your Microsoft 365 tenant, using the tools your team already knows.
High adoption
People use what fits their daily work. Because ITSM360 lives in Teams and SharePoint, adoption happens naturally.
Compliance by design
Data stays in your tenant. Built for GDPR, ISO 27001, NIS2, and DORA from the ground up.
Global partner network
We work with certified partners across 30+ countries to deliver implementation, training, and ongoing support.
Real people, real solutions
ITSM360 is built by people who understand both Microsoft technology and the daily reality of IT teams. We work closely with our partner network to make sure every implementation delivers real value.
Want to see ITSM360 in action?
Get a guided tour and discover how ITSM360 works inside your Microsoft 365 environment.
Request a demo