Blog

ITSM360 Blog

Articles on ITSM best practices, Microsoft 365 tips, and product updates.

2 May 2026

Big ITSM platforms are struggling with AI integration: why native Microsoft 365 solutions are gaining ground

While ServiceNow, SAP, and Salesforce spend billions to bolt AI onto existing architectures, native Microsoft 365 ITSM platforms get Copilot, governance, and identity for free. Why that matters for enterprises right now.

itsm-strategymicrosoft-365

20 April 2026

ESM/ITSM is about to change radically, and Microsoft is the catalyst

Service management is moving away from standalone suites and into the place people already work: Microsoft 365. Why the shift is happening now, and what it means for ESM, ITSM, and the partner ecosystem.

itsm-strategymicrosoft-365

3 April 2026

ITSM360 secures experienced investors and is looking for new partners

ITSM Company welcomes Joop van Voorthuijsen and Johanan Bos as private investors and opens a new chapter for the European partner network and a Germany office.

product-update