IT Operations from Microsoft 365
Run your change and problem management processes in Microsoft Teams. The ITSM360 ITOM App gives your IT operations team the tools to manage changes, investigate problems, and keep services stable.
Key capabilities
Structured change and problem management, built for teams that work in Microsoft 365.
Change Management
Submit, review, and approve changes with structured workflows. Classify changes by type and risk, assign approvers, and track implementation.
Problem Management
Identify recurring issues, perform root cause analysis, and document known errors. Link problems to incidents to see the full picture.
Change Calendar
Visualize planned changes on a calendar. Spot conflicts, avoid overlap, and coordinate changes across teams before they happen.
Risk Assessment
Assess the risk and impact of every change request. Use scoring templates to standardize how your team evaluates changes.
Post-implementation Review
Close the loop on every change. Document what happened, whether the change was successful, and what you learned.
Approval Notifications
Approvers get notified in Teams when a change needs their attention. No emails to dig through, just a clear action in their Teams activity.
See the ITOM App in action
Book a demo and we will walk you through change and problem management in Microsoft Teams.
Request a demo