#1 Ticket App for Microsoft Teams
The ITSM360 Ticket App is a Microsoft 365 app for handling IT and ESM-based tickets. Organize and automate your ticket work in Teams, without switching between tools or portals.
Key capabilities
Everything you need to manage tickets, from intake to resolution.
Unified Ticket Inbox
All tickets from all channels in one place. Email, Teams chat, self-service portal, or manual entry. Everything lands in the same queue.
SLA Management
Define response and resolution targets per priority level. The app tracks SLA status automatically and alerts your team before a breach.
Categories and Templates
Categorize tickets by type, department, or service. Use templates to pre-fill common request types and speed up ticket creation.
Smart Notifications
Get notified in Teams when tickets are assigned, updated, or approaching SLA deadlines. No email overload, just the right alerts.
Dashboards and Analytics
See ticket volumes, team performance, resolution times, and trends at a glance. Filter by team, category, priority, or time period.
Automation with Power Automate
Automate ticket assignment, escalation, notifications, and status updates. Connect ticket events to any system through Power Automate.
See the Ticket App in action
Book a demo and we will show you how ticket management works inside Microsoft Teams.
Request a demo