Privacy Policy

1. Introduction

This privacy policy explains how ITSM Company ("we", "us", "our") collects, uses, and protects personal data when you visit our websites (itsmcompany.net and itsm360.com) and interact with our online services. This policy applies to the websites only, not to the ITSM360 product itself. Data processing within the ITSM360 product is covered by separate data processing agreements with our customers.

2. Data Controller

The data controller for the personal data processed through these websites is:

3. What Data We Collect

We may collect the following types of personal data:

• Contact information you provide through forms on our website, such as your name, email address, company name, and phone number.
• Technical data collected automatically when you visit our website, including your IP address, browser type, operating system, and pages visited.
• Communication data from emails, contact forms, or demo requests you submit through our website.
• Cookie data as described in the Cookies section below.

4. How We Use Your Data

We use personal data for the following purposes:

• To respond to your inquiries and demo requests
• To provide information about our products and services
• To improve our website and user experience
• To send you relevant updates if you have opted in to receive them
• To comply with legal obligations

5. Legal Basis for Processing

We process personal data based on the following legal grounds under the GDPR:

• Consent when you submit a contact form or subscribe to updates.
• Legitimate interest to improve our website, analyze usage patterns, and market our products to relevant audiences.
• Legal obligation when we are required to retain certain data by law.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy. Contact form submissions are retained for up to 24 months unless you request earlier deletion. Technical data from website analytics is aggregated and anonymized after 14 months.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access to request a copy of the personal data we hold about you.
• Right to rectification to request correction of inaccurate data.
• Right to erasure to request deletion of your personal data.
• Right to restrict processing in certain circumstances.
• Right to data portability to receive your data in a structured, machine-readable format.
• Right to object to processing based on legitimate interest.
• Right to withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, contact us at privacy@itsmcompany.net. We will respond within 30 days. You also have the right to lodge a complaint with a supervisory authority, such as the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

8. Cookies

Our website uses cookies to ensure proper functionality and to analyze how visitors use the site. We use the following types of cookies:

• Strictly necessary cookies that are required for the website to function. These cannot be disabled.
• Analytics cookies that help us understand how visitors interact with the website. These are only placed with your consent.
• Marketing cookies that may be used to show relevant content. These are only placed with your consent.

You can manage your cookie preferences through your browser settings or through the cookie consent banner on our website.

9. Data Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or alteration. Our website uses HTTPS encryption, and access to personal data is restricted to authorized personnel only.

10. Third-Party Services

We may use third-party services for website analytics, email delivery, and hosting. These service providers process data on our behalf and are bound by data processing agreements. We do not sell personal data to third parties.

11. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.

12. Contact

If you have questions about this privacy policy or how we handle your personal data, please contact us: