ITSM apps for Microsoft Teams
Your team already lives in Microsoft Teams. So why make them switch to a separate portal for IT support? ITSM360 runs as a native Teams app, giving both end users and service desk agents everything they need without leaving the conversation.
Native Teams App
For agents and end users
Everything happens in Teams
From ticket submission to resolution, from knowledge articles to dashboards. One app, one place.
Ticket Submission in Teams
End users submit tickets through a Teams app with guided forms. They pick a category, describe the issue, and attach files. All without opening a browser or sending an email.
Agent Workspace
Service desk agents manage their queue, update tickets, and communicate with users directly in Teams. The full ticket lifecycle happens in one place.
Smart Notifications
Get notified when a ticket is assigned to you, when a user replies, or when an SLA deadline is approaching. Notifications appear in your Teams activity feed.
Knowledge Base in Teams
Users can search for answers before submitting a ticket. Articles are surfaced based on the category they select, reducing ticket volume for common questions.
Mobile Support
The Teams mobile app gives agents and users full access to tickets on the go. Approve requests, add comments, or check status from your phone.
Dashboards in Teams
Pin dashboards to Teams channels to give managers a live view of ticket volumes, team performance, and SLA compliance. No separate analytics tool required.
See ITSM360 running in Teams
Book a demo and we will walk you through the Teams experience for both end users and service desk agents.
Request a demo