Use SharePoint as data source for ITSM solutions
Most ITSM tools store your data on their servers. ITSM360 does it differently. All your service desk data lives in SharePoint, inside your own Microsoft 365 tenant. You keep full ownership and control over your data at all times.
Your Tenant, Your Data
SharePoint Embedded storage
Your data, your rules
With SharePoint as the data layer, your ITSM data follows the same governance policies as the rest of your Microsoft 365 environment.
Data Stays in Your Tenant
ITSM360 uses SharePoint as its data layer. Tickets, configurations, knowledge articles, and attachments are all stored inside your own Microsoft 365 tenant. Nothing is hosted externally.
Compliance by Default
Because your data lives in SharePoint, it is automatically covered by your existing compliance policies. Retention labels, sensitivity labels, and DLP rules apply just like they do to any other SharePoint content.
Permission Control
SharePoint permissions govern who can access what. Agents see their queues, managers see dashboards, end users see their own tickets. No separate user management system.
SharePoint Embedded
ITSM360 uses SharePoint Embedded to create dedicated storage containers for ITSM data. This keeps your service desk data separate from your document libraries while using the same infrastructure.
Backup and Retention
SharePoint handles backup, versioning, and retention. You set the policies, Microsoft enforces them. No separate backup strategy needed for your ITSM data.
Data Sovereignty
Your Microsoft 365 tenant determines where data is stored geographically. If your tenant is in the EU, your ITSM data is in the EU. No questions about data residency.
Keep your ITSM data where it belongs
Book a demo and see how ITSM360 uses SharePoint to keep your data inside your Microsoft 365 tenant.
Request a demo