Custom Power Automate connectors for ITSM360
ITSM360 comes with custom connectors for Power Automate that make it simple to automate your IT service management. Trigger flows on ticket events, auto-assign work, and connect your service desk to the rest of your tool stack, all without writing code.
Power Automate Connectors
Automate without code
Automate your service desk
From simple ticket routing to complex multi-system workflows. Power Automate and ITSM360 work together to remove manual steps.
Pre-built Connectors
ITSM360 provides custom connectors for Power Automate with triggers and actions ready to use. Select a trigger like 'ticket created' or 'SLA breached' and build your flow from there.
Auto-Assignment
Route tickets to the right team or agent automatically. Set rules based on ticket category, priority, office location, or team workload. New tickets go to the right person from the start.
Escalation Flows
When a ticket is not picked up within the response target, trigger an escalation. Notify the team lead, reassign the ticket, or send an alert to a Teams channel.
Approval Chains
Build multi-step approval workflows for change requests, purchase orders, or access requests. Approvers get a Teams notification and can approve or reject with one click.
Connect to Any System
Power Automate has connectors for hundreds of services. Create a ticket in ITSM360 when a monitoring tool fires an alert. Update a CMDB when a device is provisioned in Intune. The options are wide open.
Scheduled Operations
Run automated tasks on a schedule. Generate weekly reports, clean up stale tickets, send reminders for pending approvals, or sync data with external systems at set intervals.
See the automation possibilities
Book a demo and we will show you how Power Automate connectors turn ITSM360 into a fully automated service desk.
Request a demo