Outlook and Teams as host for your next ITSM app
Most IT requests start with an email. With ITSM360, that email becomes a ticket in one click. No copy-pasting into a portal, no switching between apps. Just open the add-in in Outlook and you are connected to your service desk.
Outlook Add-in
Email to ticket in one click
Your inbox, now connected to your service desk
Turn emails into tickets, track progress, and stay updated. All from the Outlook interface you already use.
Create Tickets from Email
Select an email, click the ITSM360 add-in, and a new ticket is created with the email content pre-filled. Subject, body, and attachments are carried over automatically.
Track Status from Outlook
Check the status of your submitted tickets without opening a separate portal. The Outlook add-in shows your open tickets, recent updates, and pending approvals.
Email-to-Ticket Conversion
Incoming support emails can be automatically converted to tickets. The sender becomes the requester, and the email thread is preserved as the ticket description.
Two-Way Sync
When an agent updates a ticket, the requester gets an email notification. When the requester replies by email, the response is added to the ticket automatically.
Desktop, Web, and Mobile
The Outlook add-in works across all Outlook clients. Whether you use the desktop app, Outlook on the web, or the mobile app, ITSM360 is available.
Unified Experience
ITSM360 provides the same functionality in both Outlook and Teams. Your team can use whichever tool fits their workflow, the data and processes are shared.
See ITSM360 in Outlook
Book a demo and we will show you how to turn emails into tickets and manage your service desk from Outlook.
Request a demo