AI for ITSM with Copilot Agents
Because ITSM360 lives inside your Microsoft 365 tenant, your Copilot agents can reason over ticket, service, and configuration data alongside the rest of your business. Build agents in Copilot Studio, deploy them to Teams, let them handle routine work while your service desk focuses on what matters.
Copilot Studio compatible
Your own tenant, your own AI credits
AI that already knows your business
Your ITSM data sits next to your SharePoint, Teams, and Outlook data. Copilot doesn't need a connector to reach it, it is already in the same tenant.
Copilot Agents
Deploy AI agents built in Copilot Studio. They answer common questions, submit tickets on behalf of users, and hand off to a human when the conversation gets complex.
Agent-assist for the service desk
Your agents get AI suggestions while working a ticket: drafted replies based on resolved similar tickets, relevant knowledge articles, and likely next steps.
Natural-language search
End users and agents find knowledge articles, tickets, and CIs by asking a question instead of memorising exact keywords. Results respect the user's permissions.
Conversation summarisation
Long-running tickets get an auto-generated summary so new assignees, managers, or auditors can catch up in seconds instead of reading every message.
Smart triage
Copilot looks at category, SLA, past routing patterns, and current workload to suggest who should pick up the ticket. Your routing rules still apply, this just gets them right.
Data stays in your tenant
Copilot reasons over your own SharePoint and Dataverse data using your organisation's Microsoft AI credits. Nothing leaves your boundary, nothing trains a shared model.
See Copilot in your service desk
Book a demo and we will show you how Copilot Studio agents plug into ITSM360 and start picking up work on day one.
Request a demo