ITSM Automation with Power Automate
Stop doing manually what should happen automatically. ITSM360 integrates with Power Automate so you can automate ticket routing, escalations, approvals, and notifications. Your team spends less time on repetitive tasks and more time solving actual problems.
Key capabilities
Automate the repetitive parts of IT service management so your team can focus on what matters.
Automatic Ticket Routing
Tickets go to the right team automatically. Based on category, priority, customer, or any other field, Power Automate routes new tickets to the correct queue without manual sorting.
Escalation Rules
When SLAs are about to breach, escalation flows kick in automatically. Notify managers, reassign tickets, or change priority levels before deadlines pass.
Approval Workflows
Service requests that need approval get routed to the right person automatically. Approvers get a Teams notification or email, and can approve or reject with one click.
Smart Notifications
Send notifications to Teams channels, email, or SMS when specific events happen. New high-priority ticket? VIP customer request? The right people know immediately.
Pre-Built Templates
Start with ready-made automation templates for ticket assignment, SLA alerts, status updates, and more. Customize them to match your processes, or build your own from scratch.
Connect to Any System
Power Automate connects to over 700 services. Link ITSM360 to your monitoring tools, CRM, HR systems, or any API. When something happens in one system, trigger actions in another.
See ITSM Automation in action
Book a demo and we will show you how Power Automate turns manual ITSM work into automated workflows.
Request a demo